FAQs

My item has sold out – what can I do?

We do our best to keep up with demand, but sometimes the item you want might just be too popular. There is no guarantee that the item will automatically be restocked, so we recommend purchasing while still available. For specific enquiries, please contact our customer service team via our contact us page.

What size should I order?

Our clothing has been designed and developed in Australia, so your selections will reflect standard sizing. Please check out our Size Guide for dimensions.

How do I know you’ve received my order?

You will receive a confirmation email. In the rare event that you don’t, please contact our customer service team via our contact us page and we’ll sort it out ASAP.

Can I track my order?

Once the order is sent a tracking number will be sent directly to your email.

What if my order doesn’t arrive?

Please contact our customer service team via our contact us page and we’ll get it sorted.

Can I cancel or change my order once it’s placed?

Unfortunately not. However, if you are not completely satisfied with your order or you have simply changed your mind, we have a very simple and flexible returns policy. Please send an enquiry to returns@jinndi.com.au or review our Refunds and Exchanges Policy for clarification.

What if I change my mind about an item?

It happens. Please send an enquiry to returns@jinndi.com.au or review our Refunds and Exchanges Policy for clarification.

Do you ship internationally?

No. Currently, we only ship nationally within Australia.

Do you offer free shipping within Australia?

We offer free standard shipping on all orders over $100. For all orders under $100 it is a flat rate of $10.00.

Can I get express shipping?

Yes. please select Express Post before checking out. Please be aware that due to Covid 19, Express Post delivery can not be guaranteed to be delivered within 1 to 2 days.

I received my order and it’s incorrect. What do I do?

We apologise and would like to make it up to you. Please contact us as soon as possible by emailing returns@jinndi.com.au with the order number and an image or a detailed description of the incorrect item(s) you received. We will then provide you with a pre-paid shipping label to send back your unwanted item(s). A replacement order will be shipped to you immediately.

Why was my order cancelled?

If this happens we will inform you immediately. Your order was most likely cancelled because the item you ordered is in high demand and suddenly became out of stock. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 – 48 hours and your card will be refunded. If your order contains additional items, these items will be shipped to you. Only the unavailable item(s) will be removed from your order.